Softphone VIP

SIP Trunking is a solution that allows you to connect an existing PBX system to the cloud. This means you would only pay for the lines that the business requires. The SIP system routes your international calls through the cloud, allowing you to benefit from far lower call charges.

A VOIP gateway solution is the ideal package for larger businesses who are happy with there current phone systems. Cloud based technology enables efficient use of legacy systems, which helps to reduce hardware investment and maintenance.

A gateway is a simple solution that allows you to join our network without switching out your current equipment. A gateway system much like SIP trunks are scalable, this allows you to add multiple gateways as the business grows to accomodate the need for increased business lines. Due to the nature of a gateway system it is a very affordable system of you are happy with your current equipment.

This refers to the process of sending and receiving faxes over the internet network rather than a telephone network. The biggest benefit of utilising fax over VOIP is the ability to send faxes over the internet at a much more affordable rate than through telephone, especially applicable to companies doing international business.

At Softphone VIP one of our biggest goals we strive to attain is to continuously bring our clients the latest innovations in our sector, we take our service very seriously and therefore we were the first company in South Africa to introduce remote maintenance support. To this day this is absolutely vital in seperating us from our competitors, as very few companies have been able to replicate our successes in providing quality remote maintenance support. This allows us to login to your unique portal at any given point in time, this is achieved through plugging in a device to your network without disrupting your business.Remote maintenance support would be utilised at the request of the client to diagnose and find a quick and efficient solution to any issues being experienced by our clients . OUR unique innovations allow us to attend to problems remotely through our server, and therefore we can sort out issues alot faster than our competitors.

Another one of our first innovations that up until this day still plays a crucial role in our successes is the concept of dual redundancy. With the installation of every new system whether a large or small company we will incorporate dual redundancy. This is a method whereby components of our systems are duplicated, providing redundancy, in the case one should fail. This allows our company to guarentee your phone systems to have 100% uptime in the majority of instances. This is because of the process of dual redundancy whereby the system will move between the best internet speeds.

Over the last last few years the company has really been able to take the business to new levels, specifically our ability to successfully implement new systems at call centers across South Africa. This has mainly been achieved through the competitive price deals we are able to offer our clients, mainly due to the relationships we have built with our suppliers and partners through the years.

The latest developments in the internet technology world is the incredibly fast speeds of fibre internet. Fibre gets its name from the use of plastic or glass cables rather than old school copper cables, allowing for far greater speeds in the transfer of data. Our company focuses on providing a quality user experience to our clients, subsequently our fibre lines reach up to speeds of 100mb per second.

Wireless air fibre is another new age development that allows us to provide high speed internet connections while remaining completely wireless. This solotion is a perfect fit for a company requiring moderately fast internet speeds, that uses fixed location microwaves, rather than phone or cable lines in providing you internet access to your location. At Softphone VIP we have consistent wireless air fibre speeds of around 50mb per second.

Long term evolution refers to a standard for smooth and efficient transition toward more advanced leading- edge technologies to increase the capacity and speed of wireless data networks. LTE is often referred to as wireless broadband. At Softphone VIP we believe it is the perfect fit for smaller companies requiring medium paced internet services.

We believe in providing our clients with the most suitable solutions for there specific business requirements. Whatever phone system or internet solution you may have opted for, we are happy to say that we include many value added features at no extra charge. These include call forwarding, hunting facilities, call recording, customer login portals whereby you can manage your account as well as access accounts and statements online and many other important documents. All of these are included at no extra charge, as well as a comprehensive system training to be able to access it all.